This recording of the highly interactive Advanced Attorney-Mediator Training: The Good, The Bad, and The Uninformed was made on September 15, 2017 in Dallas, Texas.
The viewing of this video has been approved for Texas MCLE ONLY at this time. Viewers from other states may apply for self-study hours if this complies with their state requirements.
Session 5: THIS SESSION IS 1.00 HOUR
Survey & Analysis of What Mediation Clients Value the Most
Joseph Paulk, Tulsa, OK
What factors do our clients value when deciding on a mediator? What are the most important traits of a mediator? How important are the amenities – the facility, the lunches, the music, the extras? What do mediators do that irritate them? Joe Paulk surveyed a large number of mediation participants with those questions and more, and the results are fascinating. The responses are from a true cross-section of mediation participants -- plaintiff attorneys, insurance defense counsel, corporate counsel, coverage counsel, claims professionals, CFO’s and other regular, experienced mediation attendees. Many of them handle cases nationally. Their responses were not specific to the case they were attending, but encompassed all of their mediation experiences. The insights gained from their answers are invaluable to understand what our clients really value and how we can all meet and exceed their expectations.
(1.00 hour)
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Association of Attorney-Mediators P. O. Box 741955, Dallas, TX 75374-1955 Toll-free: 800-280-1368 Fax: 972-669-8180aam@attorney-mediators.org
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