Advanced Attorney-Mediator Training and CLE Seminar

November 12, 2021

Live Online via Zoom

Agenda is posted below.  Please CLICK HERE for a download pdf version.




Presents its

Advanced Attorney-Mediator Training and CLE Seminar

“Mediators On the Front Line: Tools to Disrupt Disruption”

Friday, November 12, 2021

Live Online Seminar


9:00 – 9:15 am       Welcoming Remarks                                    

Allison Ellis, AAM Executive Director, Dallas, TX

Danielle L. Hargrove, AAM National President-Elect, San Antonio, TX, Moderator

Frank Neuner, AAM National President, St. Louis, MO    


9:15 - 10:15 am      How To Say No Without Creating A Dispute And Damaging Your Relationship With The Other Person

Bud Silverberg, Dallas, TX

There will be numerous occasions during a person’s lifetime when he or she will have to say NO. In this session Bud Silverberg presents a technique that will give a person the courage to say NO (if that person is hesitant) and to do so without damaging the relationship with the other person. This is another tool that the Mediator can put into his or her tool box and use when appropriate. This technique was gleaned from William Uri’s book, "The Power of a Positive No.”  (1.0 hour)


10:15 - 11:15 am    The Four C’s to Managing Conflict in the Workplace Remotely                                                              

Damali Peterman, New York, NY

Did you know that the rise of remote work in the past year has led to an escalation of conflicts between team members and conflicts between businesses and their clients?  Join this interactive and engaging program to learn how to address this kind of conflict remotely using the 4 Cs - commitment, communication, conflict resolution, and camaraderie. 

**Please note this session will not be recorded for on-demand viewing after the live presentation**  (1.00 hour)


11:15 - 11:30 am   Break   


11:30 - 12:30          Holding the Calm: The Secret to Resolving Conflict and Diffusing Tension (in Really Tough Situations)

Hesha Abrams, Dallas, TX                                                                       

There are seven billion people on the planet, each with their own unique fingerprint. Yet we are taught to treat everyone the same. Doesn’t that sound ridiculous? Treating everyone the same ignores our unique humanity. Personalized medicine is the new trend in healing our bodies. We need a personalized approach to heal human conflict as well. The trick is how to know what people want, what they will resonate with, and the right approach to take. You Hold the Calm.  (1.00 hour, including .50 ethics) 


12:30 - 1:30 pm      Lunch Break


1:30 – 2:30 pm       Claims Against Mediators: A Survey

Robert Badgley, Chicago, IL

Mr. Badgley will recount a number of claims made or lawsuits filed against mediators in recent years which he has seen in his capacity as claims and coverage counsel for Lloyd’s of London.  This survey of claims should provide some insight into the types of pitfalls a mediator may face and the types of liability exposure a mediator may face.  This survey should also underscore the need for professional liability insurance. (1.0 hour)     


2:30 – 3:30 pm       Covid Protocol Considerations in Mediation: The Return to In-Person Mediations - Pivoting in light of the Delta Variant

Aric Garza, San Antonio, TX

Aric J. Garza will facilitate a discussion concerning the diverse perspectives and protocols of mediators and arbitrators concerning the development and implementation of protocols for mediations.  This session is for those interested in considering whether a “COVID protocol” is beneficial or detrimental to their practice.  When and how do you broach the subject to counsel?   These protocols include the use of masks among participants, inquiries regarding vaccination status, howl to deal with objections to proposed COVID protocols, conventions and mandates, and a brief discussion of laws pertaining to such matters.  Mr. Garza will provide a template outline of protocols for potential use by participants.  (1.0 hour)


3:30 – 3:45 pm       Break  


3:45 – 5:00 pm       Closing Techniques: Avoiding and Breaking Impasse, Bracketing, and Mediator Proposals

 Lee Jay Berman, Marina Del Rey, CA

Danielle L. Hargrove, San Antonio, TX, Moderator

Laura Kass-Moreno, San Diego, CA

A. Martin Wickliff, Jr., Houston, TX

Join our rock star panelists for an interactive discussion on best practices for mediation closing techniques.  Are you actively including these techniques in your tool chest?  If not, what reservations do you have in utilizing these and other closing techniques?   (1.25 hours)


5:00 – 5:15 pm       Closing Remarks

Danielle L. Hargrove, AAM National President-Elect, San Antonio, TX


5:15 - 6:00 pm        Virtual Happy Hour (Optional)

Please join us for networking and recapping the day with colleagues.


Association of Attorney-Mediators
P. O. Box 741955, Dallas, TX 75374-1955 
Toll-free:  800-280-1368 
 Fax:  972-669-8180

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